Mumbai, Thane, Kalyan East, Dombivali
Job Title : Customer Care Executive.
Location : Kalyan.
Job Overview -
A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.
Education - Any Graduate, with MBA can be preferred.
Skills (Technical / Computer / Soft skills etc.) - Must have excellent computer skills excel, word etc.
Knowledge and Experience - Excellent Communication Skill - 3-6 yrs work experience preferable in real estate / retail industry.
Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
Sending Reports & Analyzing.
Event Organizing. (Marketing)
Events for retail Partners. (Retail Operations)
Looking after fit out work of brands. (Operation)
Coordinating with MEP, Security, House Keeping & Parking Team.
Making Snag reports.
Coordinating with Project team for Mall renovation work.
Weekly meetings with the out source team members.
Customer service – CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
Retail relations – CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
Government compliance – Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
Credit control assistance – CCE is responsible for financial aspects of the Mall which including rent , CAM , Utilities collection, parking collection
Retail and service provider Communication – Responsible can effectively communicate with a diverse group of individuals, including property management, retail management,
Records , Reports and inventory –CCE need maintain track inventory, record , record day to day operations SOPS , and other administrative tasks.
|Experience||3 - 6 Years|
|Industry||Front Office / Reception / Computer Operator / Assistant|
|Qualification||Other Bachelor Degree, B.B.A, M.B.A/PGDM|
|Key Skills||Microsoft Excel Microsoft Word Excellent Communication Skill Customer Care|
|Contact Person||Miss. Leena Avhad|
|Address||201, 2nd Floor, Dattmesh Apt., DATT Mandir Road, Opp. Thane Bharat Sahakari Bank, Chendani Koliwada|